Frequently Asked Questions
Everything you need to know about your PreSonus audio gear and orders.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website. You can also view order status by logging into your PreSonus account.
What is the return policy for hardware products?
We offer a 30-day return policy for most hardware items. Products must be in their original packaging with all included accessories and software licenses must not be registered.
Does PreSonus offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I register my product for warranty?
You can register your gear through the MyPreSonus portal. Registration ensures you receive the latest firmware updates and validates your manufacturer warranty.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and financing options through Affirm for qualifying purchases.
Is technical support included with my purchase?
Yes, all PreSonus customers receive complimentary technical support via our online ticketing system and access to our extensive knowledge base and community forums.